Blog

Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

Case Study: CX Index and ATB Financial

In 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with...

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Kill Two Birds by Tackling Customer Churn through Employee Engagement

Keeping your customers happy so that they don’t leave for a competitor can be more easily said than done in some instances, but the key to prioritising...

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Improving CX through the Contact Centre

This blog will advise you how to improve customers’ experiences with a strategic Voice of the Customer programme in...

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Top Tips for Increasing Your Survey Response Rates

Below are our top tips to improve the quantity and quality of your survey...

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5 CX Quick Wins Any Business Can Achieve

While overhauling a CX programme or taking on large projects like introducing a new Voice of the Customer initiative can take significant effort, time and...

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Raising the CX Bar in the Expectation Economy

Customer expectations have been on the rise for the past two decades, but businesses continually fail to adapt to the changing customer expectation landscape....

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