Blog

Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

Check Out Our New White Paper: Strategies to Measure the ROI of a Voice of the Customer Programme

Measuring the financial gains of a programme can be a complicated mix of qualitative, quantitative and finding that some factors are ultimately immeasurable....

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The 3 Most Widely Used CX Metrics

In this post we provide a brief outline of the three most widely used CX metrics. While these metrics will be recognisable to people who work in the CX...

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