4 Easily Avoidable VoC Survey Design Flaws
A successful customer experience survey should prioritise the quality of responses as well as quantity. Customer experience must extend to the survey being...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Case Study: CX Index and ATB Financial
In 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with...
Read MoreKill Two Birds by Tackling Customer Churn through Employee Engagement
Keeping your customers happy so that they don’t leave for a competitor can be more easily said than done in some instances, but the key to prioritising...
Read MoreImproving CX through the Contact Centre
This blog will advise you how to improve customers’ experiences with a strategic Voice of the Customer programme in...
Read MoreTop Tips for Increasing Your Survey Response Rates
Below are our top tips to improve the quantity and quality of your survey...
Read More5 CX Quick Wins Any Business Can Achieve
While overhauling a CX programme or taking on large projects like introducing a new Voice of the Customer initiative can take significant effort, time and...
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