4 Easily Avoidable VoC Survey Design Flaws
A successful customer experience survey should prioritise the quality of responses as well as quantity. Customer experience must extend to the survey being...
Read MoreLearn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
A successful customer experience survey should prioritise the quality of responses as well as quantity. Customer experience must extend to the survey being...
Read MoreIn 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with...
Read MoreKeeping your customers happy so that they don’t leave for a competitor can be more easily said than done in some instances, but the key to prioritising...
Read MoreThis blog will advise you how to improve customers’ experiences with a strategic Voice of the Customer programme in...
Read MoreBelow are our top tips to improve the quantity and quality of your survey...
Read MoreWhile overhauling a CX programme or taking on large projects like introducing a new Voice of the Customer initiative can take significant effort, time and...
Read More