Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

Tips for Surveying Employees (How-To Guide)

Employee experience is just as important as customer experience. Not only can poor employee experiences have a negative impact on your business’ reputation,...

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Bridging the CX Perception Gap

Most businesses believe that they are “customer-centric.” Most customers disagree. This is the “CX Perception Gap” or the “Delivery Gap” –...

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10 Quotes to Inspire Better CX

Sometimes customer experience can fall by the wayside, so it can benefit us all to be reminded of why it matters in the first place. Below, we’ve broken down...

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4 Easily Avoidable VoC Survey Design Flaws

A successful customer experience survey should prioritise the quality of responses as well as quantity. Customer experience must extend to the survey being...

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Case Study: CX Index and ATB Financial

In 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with...

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