Kill Two Birds by Tackling Customer Churn through Employee Engagement
Keeping your customers happy so that they don’t leave for a competitor can be more easily said than done in some instances, but the key to prioritising...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Improving CX through the Contact Centre
This blog will advise you how to improve customers’ experiences with a strategic Voice of the Customer programme in...
Read MoreTop Tips for Increasing Your Survey Response Rates
Below are our top tips to improve the quantity and quality of your survey...
Read More5 CX Quick Wins Any Business Can Achieve
While overhauling a CX programme or taking on large projects like introducing a new Voice of the Customer initiative can take significant effort, time and...
Read MoreRaising the CX Bar in the Expectation Economy
Customer expectations have been on the rise for the past two decades, but businesses continually fail to adapt to the changing customer expectation landscape....
Read MoreCX for Millennials and Gen Z: Tailoring Customer Experience to the Younger Generations
Millennials and Gen Z are an easy target of criticism from older generations, often being criticised for heavily depending on technology and an...
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