How a Gamification Strategy Can Improve CX in the Contact Centre
Games aren’t just for kids, so applying gamification principles to your CX strategy in your contact centre can be a really enjoyable way to increase...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
The How-To Guide for Customer Journey Maps
Understanding the customer journey is essential to improving CX. In this guide, you can learn the ins and out of the customer journey and how to effectively...
Read MoreWhy You Don’t Need to Be a Luxury Brand to Offer a Luxury Experience
In this post, we explore a number of practices employed by luxury brands to deliver winning customer experiences and how you can apply them to your business....
Read MoreWhat Great CX Looks Like in the Subscription Economy
This post explores how CX differs for subscription-based businesses and the keys to excellent service in the subscription economy....
Read More5 Actionable Statistics to Help You Evolve CX in 2021
These five statistics show opportunities for CX growth and progression in 2021 that any business could take on. Take the time to examine them to see how you...
Read MoreStrengthen CX by Introducing Sentiment Analysis to These 3 Channels
While qualitative information from metrics such as NPS, CES, and CSAT is beneficial for understanding how your business is performing, sentiment analysis...
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