Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

20 Statistics to Understand the Rise and Value of CX

In this blog, we look at 10 statistics that demonstrate the growth and prioritisation of CX for businesses in the past year and 10 reasons why investing in CX...

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Emotional Intelligence – The Key Ingredient to Great Customer Experience

Simply interacting with customers on a transactional basis is not enough if you wish to stand out from the crowd. If you really want to ‘wow’ your...

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Using Technology to Manage Your Brand’s Online Reputation

In this blog, we examine the effects that your online reputation has on your brand and how you can use technology to ensure you are keeping track of what is...

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3 Common CX Failures and How to Avoid Them

Making a conscious effort to improve the customer experience (CX) is crucial when it comes to retaining existing customers and attracting new ones. But what...

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The Importance Of The Banking Customer Experience

In this blog, we explore why banks, both digital and retail, should prioritise CX and, more importantly, how they can provide the best experience possible to...

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G.L.U.E. – Give a little, get a lot

A little goes a long way and can be a huge driver of customer loyalty. Giving Little Unexpected Extras is a strategy that works well for eCommerce...

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