Strengthen CX by Introducing Sentiment Analysis to These 3 Channels
While qualitative information from metrics such as NPS, CES, and CSAT is beneficial for understanding how your business is performing, sentiment analysis...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
The Soft Skills Essential to CX Success
For Customer Experience and Service success, soft skills are essential to building and strengthening rapport and relationships with customers. Not only are...
Read MoreEssential Priorities for Improving Survey Design
Whether you are designing a survey for the first time or want to give your existing surveys a refresh, we’ve narrowed down the essential priorities of survey...
Read More4 Behaviours of Loyal Customers
Having satisfied customers is excellent, but having loyal customers is even better, as they continue to return to your business and have higher lifetime...
Read MoreHow To Craft Survey Invitations for Higher Response Rates
The survey invitation will ultimately convince or entice your customers to give feedback, so it is just as important as the survey design itself. Consider...
Read MoreThe Importance of Delivering Omnichannel CX
It is essential to offer your customers effortless experiences to keep them coming back. An omnichannel approach facilitates this, with seamless movement...
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