Blog

Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

Using Technology to Manage Your Brand’s Online Reputation

In this blog, we examine the effects that your online reputation has on your brand and how you can use technology to ensure you are keeping track of what is...

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3 Common CX Failures and How to Avoid Them

Making a conscious effort to improve the customer experience (CX) is crucial when it comes to retaining existing customers and attracting new ones. But what...

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The Importance Of The Banking Customer Experience

In this blog, we explore why banks, both digital and retail, should prioritise CX and, more importantly, how they can provide the best experience possible to...

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22 CX Statistics for 2022

With customer expectations continually rising, it is no surprise that global spending on CX technology is set to hit $641 billion this year. In this blog, we...

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G.L.U.E. – Give a little, get a lot

A little goes a long way and can be a huge driver of customer loyalty. Giving Little Unexpected Extras is a strategy that works well for eCommerce...

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Why Employee Experience Matters for Better Business Outcomes

The experience employees have, whether positive or negative, will impact how hard they work and how invested they are in improving operational efficiency....

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