Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

G.L.U.E. – Give a little, get a lot

A little goes a long way and can be a huge driver of customer loyalty. Giving Little Unexpected Extras is a strategy that works well for eCommerce...

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Why Employee Experience Matters for Better Business Outcomes

The experience employees have, whether positive or negative, will impact how hard they work and how invested they are in improving operational efficiency....

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The Ins and Outs of an Effective Case Management System

A good case management system is key to ensuring seamless processes, no matter the communication channel being used. It helps in connecting the organisation by...

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How Price Can Help or Hurt CX

An improvement in CX can allow companies to increase their price but will an increase in price improve a company’s CX? In this blog, we will examine the...

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The Importance of Balancing In Store and Online Customer Experiences

The Covid-19 pandemic forced the closure of many stores across the globe, meaning that consumers were left with no choice but to shop online. Companies missed...

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Why Social Listening is a Necessity for CX Success

Social listening can help companies build superior content, improve promotional campaigns and exceed customer experience and expectations. Opening the doors to...

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