Employee Experience Archives

January 13, 2021

Strategies to Relieve Pressure and Improve CX in 2021

2021 will be a critical year to improve customer experience. Here we outline five strategies to look to as we ease into the new year.

November 4, 2020

How To Recognise the Value of Contact Centre Agents in COVID-19

For many businesses, contact centre agents have been essential workers throughout the pandemic, and deserve recognition for their hard work. Here, we discuss how to show them extra appreciation and lessen the burden of their ever difficult jobs.

September 9, 2020

CX Checklist: 15 Tasks to Improve CX

Consider checking these 15 tasks off your list when you embark on your journey to improving CX within your business and to become a CX leader.

June 26, 2020

What WFH Means for the Future of Contact Centres

One of the things that has become apparent from COVID-19 is that the questions surrounding whether or not contact centre employees can work from home have been answered. In this post, we will discuss a few key learnings from the new WFH trend and what it means for the future in terms of contact centre agents.

May 22, 2020

#WFH Survey Results

Our survey on Working from Home during the COVID-19 pandemic has produced some very interesting results from respondents from a wide range of industries, roles, business types and sizes, and countries.

April 21, 2020

Everyone Wins When Your Employees Are Happy

In this post, we discuss three elements that you should consider to ensure the happiness of your employees and ultimately improve CX.