Back to Company Blog Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.
October 16, 2020 First Call Resolution: 5 Best Practices First Call Resolution (FCR), also known as First Contact Resolution, is a fundamental measurement of contact centre success. Read more
October 9, 2020 Using Sentiment Analysis to Improve CX Your customers are always talking to you, but how well are you listening to how they are feeling? This is where sentiment analysis can come in to make a massive difference in how you interpret and understand customer feedback. Read more
October 2, 2020 Design for a Winning VoC Programme In this blog, we discuss important opportunities where design can impact the way you engage your customers for feedback, for better or worse. Read more
September 24, 2020 The Key to Great CX? Balancing Delight and Ease Who says delight and ease must be mutually exclusive? The key to great CX success is to create a balancing act between the two, offering effortless experiences to your customers whilst managing to delight them. Read more
September 18, 2020 How to Use Personalisation to Effectively Improve CX When it comes to personalisation, look for opportunities to bring value to the customer, not just introducing personalisation for personalisation’s sake. Read more
September 9, 2020 CX Checklist: 15 Tasks to Improve CX Consider checking these 15 tasks off your list when you embark on your journey to improving CX within your business and to become a CX leader. Read more
