Back to Company Blog Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.
August 19, 2020 How Predictive Analytics Can Improve Customer Experience Introducing predictive analytics to your CX and operational initiatives can enable you to better serve and understand your customers while improving productivity and efficiency. Read more
August 12, 2020 Learn How CX Was the Key Theme in Jeff Bezos’s Recent Statement to Congress In his statement, Bezos concretely spelled out how empathy, emotional intelligence, customer trust and risk-taking have enabled Amazon to thrive and become the world’s most customer-centric company and largest retailer. Read more
July 31, 2020 Top 6 Priorities to be Successful in eCommerce CX In this post, we explore several factors that have become important to creating a successful eCommerce experience and are positioned to become increasingly essential in the years to come. Read more
July 23, 2020 7 Surprising CX Facts Here we outline seven interesting CX facts that you may find surprising! Read more
July 16, 2020 How to Build a Loyalty Programme In this post, we outline a series of factors to consider when building a loyalty programme to suit your business. Read more
July 10, 2020 NPS 101: Passives In this post, we explore NPS Passives. This is Part 3 of 3 NPS 101 lessons we have published over the past few weeks. Please check out our earlier lessons on Detractors and Promoters. Read more
