Back to Company Blog Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.
September 1, 2020 5 Ways to Thank Your Customers A thank you is a small gesture that goes a long way and it can really improve a customer’s perception of your business. One of the main reasons customers churn is that they feel under-appreciated. Here, we offer five ways you can say thank you to your customers and show them a little appreciation. Read more
August 26, 2020 How to Get Closing the Loop Right If you are collecting customer feedback, you should be closing the loop with customers to maximise the potential of your voice of the customer programme. Read more
August 21, 2020 Using Emotional Intelligence to Improve Contact Centre CX Contact centre agents are trained on the hard skills, but employers should also help them to develop their emotional intelligence so they can deliver winning customer experiences. Read more
August 19, 2020 How Predictive Analytics Can Improve Customer Experience Introducing predictive analytics to your CX and operational initiatives can enable you to better serve and understand your customers while improving productivity and efficiency. Read more
August 12, 2020 Learn How CX Was the Key Theme in Jeff Bezos’s Recent Statement to Congress In his statement, Bezos concretely spelled out how empathy, emotional intelligence, customer trust and risk-taking have enabled Amazon to thrive and become the world’s most customer-centric company and largest retailer. Read more
July 31, 2020 Top 6 Priorities to be Successful in eCommerce CX In this post, we explore several factors that have become important to creating a successful eCommerce experience and are positioned to become increasingly essential in the years to come. Read more
