Back to Company Blog Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.
July 1, 2020 NPS 101: Detractors n this post, we explore NPS Detractors. This is Part 2 of 3 NPS 101 lessons we will be continuing to publish over the next few weeks. Stay tuned for a follow-up lesson on Passives and check out our post on Promoters. Read more
June 26, 2020 What WFH Means for the Future of Contact Centres One of the things that has become apparent from COVID-19 is that the questions surrounding whether or not contact centre employees can work from home have been answered. In this post, we will discuss a few key learnings from the new WFH trend and what it means for the future in terms of contact centre agents. Read more
June 17, 2020 NPS 101: Promoters In this post, we explore NPS Promoters. This is Part 1 of 3 NPS 101 lessons we will be publishing over the next few weeks. Stay tuned for follow up lessons on Passives and Detractors. Read more
June 12, 2020 5 Important Tips for B2B CX Success In a B2B scenario, delivering great CX can become complicated as different players, bureaucracy, policies, and the added relationship of your customer's customers come into play. In this post, we have outlined five important strategies you can undertake to achieve CX success for B2B businesses. Read more
June 8, 2020 Lessons from the Hotel Industry for CX Practitioners A reputation for unparalleled customer service often comes with ridiculously high customer expectations. In this post, we will discuss some of the essential strategies that are employed in the hotel industry to deliver winning Customer Experiences. Read more
May 22, 2020 #WFH Survey Results Our survey on Working from Home during the COVID-19 pandemic has produced some very interesting results from respondents from a wide range of industries, roles, business types and sizes, and countries. Read more
