Blog

Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.

July 23, 2020

7 Surprising CX Facts

Here we outline seven interesting CX facts that you may find surprising!

July 16, 2020

How to Build a Loyalty Programme

In this post, we outline a series of factors to consider when building a loyalty programme to suit your business.

July 10, 2020

NPS 101: Passives

In this post, we explore NPS Passives. This is Part 3 of 3 NPS 101 lessons we have published over the past few weeks. Please check out our earlier lessons on Detractors and Promoters.

July 1, 2020

NPS 101: Detractors

n this post, we explore NPS Detractors. This is Part 2 of 3 NPS 101 lessons we will be continuing to publish over the next few weeks. Stay tuned for a follow-up lesson on Passives and check out our post on Promoters.

June 26, 2020

What WFH Means for the Future of Contact Centres

One of the things that has become apparent from COVID-19 is that the questions surrounding whether or not contact centre employees can work from home have been answered. In this post, we will discuss a few key learnings from the new WFH trend and what it means for the future in terms of contact centre agents.

June 17, 2020

NPS 101: Promoters

In this post, we explore NPS Promoters. This is Part 1 of 3 NPS 101 lessons we will be publishing over the next few weeks. Stay tuned for follow up lessons on Passives and Detractors.