Customer Experience Archives

August 19, 2020

How Predictive Analytics Can Improve Customer Experience

Introducing predictive analytics to your CX and operational initiatives can enable you to better serve and understand your customers while improving productivity and efficiency.

August 12, 2020

Learn How CX Was the Key Theme in Jeff Bezos’s Recent Statement to Congress

In his statement, Bezos concretely spelled out how empathy, emotional intelligence, customer trust and risk-taking have enabled Amazon to thrive and become the world’s most customer-centric company and largest retailer.

July 31, 2020

Top 6 Priorities to be Successful in eCommerce CX

In this post, we explore several factors that have become important to creating a successful eCommerce experience and are positioned to become increasingly essential in the years to come.

April 24, 2020

How to Obtain Executive Buy-In for Added CX Initiatives

Whether you haven’t done much to change your customer experience (CX) programme in a while and you’re ready to take it to another level or you are just at the outset of building one, you’re going to need buy-in from executive management before you take the steps to improve your CX programme. This will require you to convey the value and advantage of evolving your CX programme overtime. This can prove difficult when making your case to busy executives with other priorities on their minds. Below, we outline tips that can enable you to be better equipped to get executive buy-in and bring them into a mindset of being customer-centric too.

April 21, 2020

Everyone Wins When Your Employees Are Happy

In this post, we discuss three elements that you should consider to ensure the happiness of your employees and ultimately improve CX.

April 14, 2020

Cleaning Up Common CX Mistakes

Many businesses make the same mistakes when implementing their CX programmes. Some mistakes are easy to fix, but others require structural or organisational changes so that they don’t continue to impact your customers’ experiences or perceptions of your organisation. Here, we discuss some of the most common CX mistakes and tips for how to clean them up.