Customer Experience Archives

April 16, 2021

Why You Don’t Need to Be a Luxury Brand to Offer a Luxury Experience

In this post, we explore a number of practices employed by luxury brands to deliver winning customer experiences and how you can apply them to your business.

April 9, 2021

What Great CX Looks Like in the Subscription Economy

This post explores how CX differs for subscription-based businesses and the keys to excellent service in the subscription economy.

March 12, 2021

5 Actionable Statistics to Help You Evolve CX in 2021

These five statistics show opportunities for CX growth and progression in 2021 that any business could take on. Take the time to examine them to see how you can take inspiration from them this year.

February 19, 2021

The Soft Skills Essential to CX Success

For Customer Experience and Service success, soft skills are essential to building and strengthening rapport and relationships with customers. Not only are they important for connecting to customers, but soft skills have a direct impact on KPIs such as NPS, CSAT, CES and CLV. They are the attributes that will keep your customers coming back and keep your employees happy and engaged.

February 12, 2021

Essential Priorities for Improving Survey Design

Whether you are designing a survey for the first time or want to give your existing surveys a refresh, we’ve narrowed down the essential priorities of survey design to focus on. Consider these priorities if you want to maximise the quantity and quality of the customer feedback you receive.

February 5, 2021

4 Behaviours of Loyal Customers

Having satisfied customers is excellent, but having loyal customers is even better, as they continue to return to your business and have higher lifetime values. In this post, we have outlined four common behaviours of loyal customers.