Tag:

Sentiment Analysis

February 26, 2021

Strengthen CX by Introducing Sentiment Analysis to These 3 Channels

While qualitative information from metrics such as NPS, CES, and CSAT is beneficial for understanding how your business is performing, sentiment analysis allows you to go deeper to have a more robust view of the customer experience. You need sentiment analysis tools so that you can gain insights from every comment at a macro level. It makes it easy and straightforward to digest a large amount of data from multiple sources without much workforce or effort.

October 9, 2020

Using Sentiment Analysis to Improve CX

Your customers are always talking to you, but how well are you listening to how they are feeling? This is where sentiment analysis can come in to make a massive difference in how you interpret and understand customer feedback.