Resources Library

Case Studies

Musgrave

For SuperValu, CX Index has delivered better insights, more automated processes and streamlined distribution of data

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ATB

Implementing CX Index as our voice of the customer solution has meant real-time insights for real-time actions.

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Luona

Learn how Visma’s Provad and CX Index combined to deliver powerful outcomes for Finland’s Luona which provides social health and counselling services for 2.2 million people.

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Resources

pdf

White Paper: Strategies for Calculating the ROI of CX

Learn how to calculate the ROI of your VOC programme and how to account for the value in it.

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pdf

EBook: The A to Z of CX

Learn the ABCs of CX from our team of experts.

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The Consultant Podcast

On this Genesys Podcast, learn how CX Index has been able to reduce customer effort by 31% while increasing customer satisfaction by 29%. “When the customer gets a better experience, everyone wins.”

Podcast

Videos

CX Masterclass – Technology for CX Professionals

In this CX Masterclass, our CEO David Heneghan discusses technology for CX professionals and the ingredients of a successful Voice of the Customer programme.