There has been a paradigm shift in retail, where failure to compete based on customer experience is detrimental to the survival of bricks and mortar retailers while it is the lifeblood for the success of leaders in eCommerce. With the help of CX Index, you can increase customer loyalty, close the loop with unhappy customers to turn your detractors into promoters, and identify gaps along the customer journey to improve CX.
CX Index makes it easy to distribute and deliver customer feedback on simple-to-use and meaningful dashboards, enabling users to see relevant data and shift seamlessly between Group, Location, Department and even POS or team member levels and empowering your employees to take ownership of the customer experience.
CX Index works with industry leaders in retail and eCommerce to help them deliver winning customer experiences. Your customers may pop into your store, click through your website, call in with questions, and build a relationship with your brand along the way. Our omnichannel customer experience reporting allows you to track, optimize, and harmonize the touchpoints in your customer journey for a consistent, seamless experience.