Feedback
Increase response rates by gathering customer feedback on the channel your customer is currently using.
High-response rates
Dramatically improve response rates by asking a customer for feedback while a customer is still engaged.
Omnichannel capability supporting
With CX Index’s Voice of the Customer (VoC) solution, you can measure customer experience across all touchpoints. The platform supports communication with customers on various channels, allowing customers to solicit feedback on any channel.
Once you’ve received your survey data, you can analyze it using powerful analytics tools and highly flexible reporting functionality.
Chat surveys
Email surveys
X surveys
SMS surveys
Website pop-up surveys
Facebook surveys
Voice (IVR) surveys
WhatsApp surveys
Elevate Your Customer Experience with CX Index
Recognized by Gartner for its visionary technology, CX Index is globally renowned for helping businesses like yours capture and act on customer feedback. With its omnichannel approach and powerful capabilities, CX Index is designed to enhance customer satisfaction and drive business performance.
Capture Feedback Across Every Touchpoint
Get a complete view of your customers’ experience by collecting feedback in real time, across all channels—whether it's email, SMS, web, mobile apps, social media, in-store, or via call centers. You’ll gain a holistic understanding of your customers at every step of their journey.
Turn Insights into Action with AI-Powered Analytics
With CX Index, you won’t just collect feedback—you’ll unlock deep, actionable insights using AI and machine learning. Understand your customers’ emotions, intentions, and behaviors through advanced sentiment analysis. Predict future actions and identify at-risk customers so you can intervene proactively to keep them satisfied.
Act Fast with Real-Time Alerts
Don’t let issues go unresolved. With CX Index’s real-time alerts, you’ll be notified immediately when critical or negative feedback comes in. This gives you the opportunity to respond quickly, resolve concerns, and turn potential problems into opportunities for customer loyalty.
Seamless Integration with Your Existing Systems
CX Index works hand-in-hand with your current systems, like CRM and ERP, allowing you to integrate customer feedback directly into your business workflows. This empowers your teams to act on feedback in real time and ensures that insights lead to real operational improvements.
Customizable Dashboards for Your Entire Team
CX Index’s customizable dashboards give your teams—whether they’re on the front line or in the executive suite—real-time, role-specific insights. Monitor customer satisfaction, loyalty, and performance metrics at a glance, so every team member can take action based on the most relevant data.
Enhance Both Customer and Employee Experience
Boost both customer and employee engagement with CX Index. By gathering and analyzing feedback from both groups, you’ll improve the experiences of your customers and employees simultaneously. Engaged employees lead to happier customers, creating a virtuous cycle of satisfaction.
Close the Loop with Your Customers
Show your customers that their feedback matters. CX Index makes it easy to follow up after collecting feedback, ensuring that customers feel heard and their input drives real change. This personal touch builds loyalty and long-term satisfaction.
Scale Effortlessly, No Matter the Size of Your Business
Whether you’re a global enterprise or expanding into new markets, CX Index scales effortlessly to meet your needs. Handle high volumes of feedback in multiple languages, and ensure that every customer interaction, no matter where they are, is captured and acted upon.
Empower Your Employees to Make a Difference
CX Index enables your employees to take ownership of customer feedback. With direct access to insights related to their role, they can take immediate action to improve service delivery and customer satisfaction—empowering your entire team to contribute to a better customer experience.
Protect Customer Data with Robust Security
Rest easy knowing that CX Index provides enterprise-grade security and ensures compliance with privacy laws like GDPR and CCPA. Role-based access control, encryption, and audit logs guarantee that your feedback data is handled with the highest level of security.
Stay Ahead of the Curve with Continuous Innovation
CX Index keeps you ahead of customer expectations by continually evolving its platform with the latest technologies, such as AI and predictive analytics. You’ll always have access to the most advanced tools to enhance your customer experience strategy.
Trusted by Global Brands
Join the ranks of leading global brands across industries like financial services, retail, and travel, who rely on CX Index to capture and act on customer feedback. With CX Index, you’ll have a proven partner to help you deliver exceptional customer experiences.
