Company

We are a team of leading data analysts, business strategists and software developers were brought together to develop a tool to improve decision making capabilities and business performance.

Customer Experience Leaders Outperform the Market

*Source Watermark Consulting, 2012

*S&P 500 Customer Experience Leaders outperformed Laggards by 69% between 2007 and 2011.
Source Forrester and Watermark Consulting.

Case Studies

ATB Financial
ATB Financial

Learn how CX Index integrated with Genesys to increase customer satisfaction, significantly reduce customer effort, and improve the first call resolution rate for ATB Financial, a leading Canadian retail bank.

SuperValu
SuperValu

Learn how Supervalu has improved Customer Experience in over two hundred stores while delivering winning outcomes to the bottom line as proven through calculated ROI since implementing CX Index.

Luona
Luona

Learn how Visma’s Provad and CX Index combined to deliver powerful outcomes for Finland’s Luona which provides social health and counselling services for 2.2 million people.

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