Feedback

CX Index is a true omnichannel Voice of the Customer (VoC) solution, enabling you to capture feedback via Phone (IVR), Email, SMS, Chat and Social Media channels.

Capture Feedback in Real-Time

You communicate with your customers on a wide variety of channels, so you should be able to
meet your customers where they are to solicit feedback. With CX Index, you can ask for
feedback at any stage of the customer journey.

We can support:

Chat surveys

SMS surveys

Email surveys

Social messaging surveys

Voice (IVR) surveys

Website popup surveys

Engaging Feedback Forms

CX Index designs sleek, configurable surveys. Putting thought and attention into the design of your survey reflects on the brand of your business. There are a host of design templates and styles that can ensure a company’s brand is represented in the best way possible.

Intuitive Dashboards

Feedback is imported in real-time to CX Index’s user-friendly, configurable dashboards. CX Index takes pride in delivering hyper-intuitive and engaging dashboards, so any person in your organisation can easily track CX performance. Custom dashboards are available for different tiers of stakeholders.

Once the valuable feedback data has been captured, you can use our wide variety
of value-added features to ensure you get the most from this valuable data.