CX Index is a true omnichannel Voice of the Customer (VoC) solution, enabling you to capture feedback via Phone (IVR), Email, SMS, Chat and Social Media channels.
Engaging Feedback Forms
CX Index designs sleek, configurable surveys. Putting thought and attention into the design of your survey reflects on the brand of your business. There are a host of design templates and styles that can ensure a company’s brand is represented in the best way possible.
Feedback is imported in real-time to CX Index’s user-friendly, configurable dashboards. CX Index takes pride in delivering hyper-intuitive and engaging dashboards, so any person in your organisation can easily track CX performance. Custom dashboards are available for different tiers of stakeholders.
Once the valuable feedback data has been captured, you can use our wide variety
of value-added features to ensure you get the most from this valuable data.