Customers trust reviews found on the internet almost as closely as they trust the opinions of their friends and family. Are you keeping track of your brand’s online reputation?
The importance of Consumer-Generated Content cannot be stressed enough. 91% of customers read online reviews before purchasing, so ensuring your genuine customers are leaving comments and advocating for your products will make your brand seem all the more reliable in the sea of internet bots and fake reviews. Research from Harvard Business School has gone so far as to show that every one-star increase on a review site leads to a 5-9% increase in revenue!
Social Advocate™ is a beneficial solution that automates the process of asking your happy customers to leave feedback on review sites and other social media platforms.
Social Advocate™ integrates with well-known review sites like Trustpilot, Google Reviews, Yelp and social networking sites like Facebook and Twitter.