Social Listening

Listen. Respond.
Elevate Your Brand.

CX Index acts as a listening post across all social media channels, and sends notifications into your contact centre infrastructure so issues can be responded to promptly.

With CX Index, you can listen to what your customers say about you on social media. It’s real-time listening to what your real-life customers are saying about you to their friends and followers online. 

CX Index

Your Social Listening Solution

Stay Ahead of the Conversation

CX Index is a powerful listening post across all social media channels, seamlessly integrating notifications into your contact center infrastructure. This ensures you can respond to customer concerns promptly and effectively.

Hear What Your Customers Are Saying

With CX Index, you can tap into real-time conversations about your brand on social media. Discover what your customers are sharing with their friends and followers online. Are they using your brand hashtags? Are those mentions positive or negative? Understanding this sentiment is crucial for maintaining a strong brand reputation.

Why Choose CX Index for Social Listening?

Unified Platform
Enjoy a centralized dashboard that integrates various social media platforms, forums, blogs, and news sites. Track brand mentions, sentiment, and customer feedback across multiple channels in real time.
AI-Powered Insights
Leverage advanced AI to analyze online conversations and extract actionable insights. Benefit from sentiment analysis, intent detection, and topic clustering, enabling you to quickly grasp customer needs, preferences, and emerging trends.
Customizable Dashboards
Tailor your experience with customizable dashboards that focus on specific metrics or keywords essential to your business, ensuring you monitor the most relevant data for your objectives.
Real-Time Alerts
Receive immediate notifications for spikes in activity or sentiment changes, allowing you to respond swiftly to potential crises or trending topics.
Multilingual Support
CX Index supports over 100 languages, empowering global brands to track conversations and customer feedback across different regions and cultures.
Historical Data and Trend Analysis
Access and analyze historical data to identify long-term trends and patterns, facilitating more strategic decision-making.
Seamless Integration
Integrate CX Index with your Customer Experience (CX) tools and CRM systems, providing a holistic view of the customer journey from initial engagement to post-purchase feedback.
Scalability for Enterprises
Designed for large enterprises, CX Index is highly scalable, allowing organizations to manage vast amounts of data across numerous channels and regions effortlessly.
In summary, CX Index is great for social listening because it combines robust AI-driven insights, real-time tracking, and customizable tools, all while being scalable and offering integration capabilities to help brands stay connected with their audience.