Social Advocate
Learn how CX Index has a track record of delivering winning outcomes for customers on websites including:
- 1,500% increase in the volume of reviews
- Moving a brand from Poor to Excellent on Trustpilot…
in 2 months!
CX Index automates having satisfied customers advocate your brand and empowers businesses to boost their reputation and drive customer satisfaction through effective management of social reviews.
Positive customer reviews influence purchasing decisions, enhance sales, and build trust. With Social Advocate, you can improve and manage reviews on Google, TrustPilot, Facebook, and Yelp in one place.
Influence on Purchasing Decisions
Read reviews before buying
(Spiegel Research)
say reviews impact decisions
(Podium)
Trust and Credibility
-
Products with five reviews are 270% more likely to be purchased (Spiegel Research)
trust online reviews like personal recommendations (BrightLocal)
Increase Conversion Rates
Reviews boost conversions by up to
Spiegel Research
Qualified Review Requests
Send automated review requests via SMS or email, prompting satisfied customers to leave positive reviews.
Real-Time Notifications
Instant alerts for new reviews let you respond quickly, showing you valuable feedback.
Streamlined Response Management
Reply directly from the platform with case management integration for consistent communication.
Insights & Analytics
Track review performance and sentiment with analytics. Identify trends and improve the customer experience.
Improved
SEO
Gain online visibility with positive reviews that boost search rankings.
Reputation Monitoring
Track reviews across sites and proactively address issues to maintain a solid online reputation.
Engagement Tools
Engage with customers using web chat and messaging for quick issue resolution and positive feedback.
Star Rating Impact
A one-star Yelp increase can boost revenue by 5-9% (Harvard Business Review).
Optimal purchase likelihood at a 4.2 to 4.5-star rating (CXL).
Review Quantity
Over nine recent reviews earn 52% more revenue (Womply