AI innovation

Voice of the Customer (VoC) in the AI Era

Voice of the Customer (VoC) in the AI Era

In today’s fast-paced, AI-driven world, harnessing customer feedback has never been more important. At CX Index, we empower you to unlock the full potential of that feedback through our cutting-edge AI innovations.

Transform Your Approach to Customer Feedback

Acting on customer insights has never been easier. With CX Index, you can respond to real-time feedback instantly and leverage AI to identify effective resolutions, ensuring your customers feel heard and valued every step of the way.

AI-Powered Case Management Made Simple

Imagine having the power of generative AI at your fingertips. After transcribing customer conversations, CX Index generates insightful case management summary reports that highlight core challenges in each interaction. This enables your team to resolve issues faster and improve the overall customer experience.

Optimize Performance with Our
Performance Index

Optimize Performance with Our
Performance Index

As businesses increasingly invest in AI, the focus often shifts to speed and cost reduction. The CX Index Performance Index is designed to help you navigate this exciting landscape. It enables you to optimize your customer interactions—whether through human agents, AI, or a perfect blend of both—while maintaining uncompromised quality.

AI-Driven Feedback, Experience Elevated

AI-Driven Feedback, Experience Elevated

Unlock new opportunities and elevate your customer service to new heights with CX Index. Together, we’ll turn feedback into action and drive meaningful improvements in your customer experience.

Unlock Deeper Insights with AI
With the power of AI and large language models, CX Index makes it easier than ever to understand your customers. Our platform goes beyond basic feedback analysis to uncover deeper insights, automate processes, and give you a more accurate picture of customer sentiment.
Understand Sentiment and Emotions on a Deeper Level
CX Index doesn’t just tell you if feedback is positive, neutral, or negative. We dig deeper to capture the emotions behind the words—whether it’s frustration, joy, anger, or satisfaction. This helps you better understand how customers feel about specific interactions, products, or services.

Example: When a customer says, “The product was okay, but the customer service was outstanding!” CX Index identifies the mixed sentiment—neutral toward the product, but highly positive about the service.
Get the Full Context Behind Feedback
CX Index excels at understanding the context of what your customers are really saying, even when they use indirect or complex language. We can interpret their intent more accurately, even when feedback is unstructured.

Example: If a customer says, “I expected more from this company,” CX Index recognizes the underlying dissatisfaction and categorizes it accordingly.
Automatic Topic Categorization
CX Index identifies key themes in your customer feedback automatically—no need for pre-defined categories. By analyzing large amounts of feedback, we can detect trends or emerging issues, so you know exactly where to focus.

Example: If thousands of customers mention "delivery times" or "product quality," CX Index groups those responses together, giving you actionable insights on where improvements are needed.