Case
Management

CX Index’s Case Management tool will help you empower your teams to turn your unhappy customers into your biggest fans.

CX Index’s robust Case Management functionality to ensure issues are responded to and actioned. Once the automation settings are in place, an alert can be triggered, and from there, you can monitor, respond, filter, review, allocate, escalate and analyse any issue.

Our tool offers:

Customisable options
Detailed case management analytics
Corrective action triggers

The result? Business focussed outcomes, including:

Enhanced first call resolution
Reduced customer churn
Reduced customer churn

What is an alert?

Case Management alerts allow you to identify the issues contributing to negative customer feedback. Over time, you’re looking to create a downward trend in cases triggered. If you’re not seeing a downward trend, you’ll want to drill into the data to understand why that’s the case.