Cloud-first
The cloud you want for control, reliability, scalability and flexibility enables you to run complex, global programs with self-service.
By committing to the cloud, CX Index has been able to reduce deployment times by over
Why did CX Index move to the Cloud?
We moved to the cloud for several strategic reasons, aiming to adapt to evolving market needs, enhance operational efficiency, and offer better solutions for our customers. Here are the key reasons behind CX Index’s shift to the cloud:
Customer Demand for Flexibility and Scalability
Adaptability
Many organizations, especially in customer experience and contact centers, require solutions that can scale up or down depending on business needs. Cloud-based infrastructure offers this flexibility, allowing businesses to quickly adapt to changing customer demands.
Scalability
Cloud technology enables seamless service scaling, ensuring that businesses can handle fluctuating workloads without the need for massive upfront infrastructure investments.
Cost Efficiency
Lower upfront costs
Traditional on-premises systems require significant investments in hardware, maintenance, and IT resources. Moving to the cloud reduces these capital expenditures, offering a more cost-effective solution with predictable operational expenses.
Operational efficiency
Cloud solutions reduce the need for physical infrastructure and continuous hardware upgrades, leading to operational cost savings over time.
Innovation and Agility
Faster innovation cycles
In the cloud, CX Index can continuously innovate and release updates without requiring downtime or complex installations at customer sites. This allows for quicker feature releases and bug fixes.
Agility in development
By moving to the cloud, CX Index can adopt agile methodologies and leverage cloud-native technologies like microservices, enabling faster development and iteration of their services.
Global Reach and Consistency
Geographic flexibility
Cloud solutions enable organizations to offer consistent customer experiences globally, as cloud services can be accessed from anywhere with internet connectivity. CX Index’s customers can access data across multiple time zones globally without needing multiple data centres.
Standardized service
Cloud platforms ensure that all customers are on the latest version of the software, minimizing the variability and complexity that can arise from on-premises installations.
Enhanced Security
Robust security protocols
Moving to the cloud made it easier for us to offer enterprise-grade security measures, which can be more comprehensive than what most companies can manage on-premises. CX Index’s’ cloud services adhere to strict industry security standards, ensuring customer data protection.
Compliance
Cloud platforms offer better frameworks for ensuring compliance with global data protection laws (e.g., GDPR, HIPAA), which are critical for companies handling customer interactions.
Omnichannel Capabilities
Unified customer experience
Cloud platforms offer CX Index the ability to seamlessly integrate multiple communication channels (voice, chat, email, social media) and capture feedback and other data into a single platform. This improves the customer experience by enabling our customers to manage and capture feedback across every touchpoint and measure experience efficiently and effectively.
Better analytics and AI integration
Cloud systems allow for more sophisticated use of AI and data analytics, enabling real-time insights and smarter customer service strategies. CX Index’s move to the cloud helped us to leverage AI-driven capabilities for better customer insights, automation, and predictive analytics.
