About
Our Mission
At CX Index, we aim to drive exceptional value for our clients worldwide by empowering them with actionable insights that transform feedback into growth and satisfaction.
Our Vision
Our mission is to become the foremost Voice of the Customer (VoC) provider within the Genesys Cloud CX ecosystem.
We genuinely believe in the efficacy of customer experience and want our primary source of growth to be word of mouth, which is garnered from delivering an exceptional experience for our customers.
Our Team
Our team comprises seasoned professionals from diverse data science, technology, and customer service backgrounds. We are driven by a shared commitment to innovation and customer-centricity, working collaboratively to deliver unparalleled solutions and support.
Our Approach
In 2020, we first transitioned to the cloud and adopted a product-led growth strategy that prioritises innovation and user experience.
The CX Index Story: Innovation, Partnership, and a Passion for Exceptional Customer Experiences
2012Foundations of CX Index
In 2012, founder David connected with Piotr, who joined as CTO and co-founder, bringing a wealth of technical expertise in developing custom technology solutions for clients, many of whom remain loyal partners.2014Building Partnerships and Winning Recognition
In 2014, CX Index partnered with CarTrawler, devoting nearly two years to developing a bespoke solution to transform their customer engagement approach. This hard work paid off when, in 2015, CX Index and Cartrawler earned a prestigious global innovation award for customer experience at the Ovum Industry Congress in London.2016Recognized as a High-Potential Startup
Enterprise Ireland recognized CX Index as a high-potential startup that underscored the company’s potential to reshape customer experience on a global scale.2018Expanding into Retail and Partnering with Twoday
CX Index formed a long-standing partnership with Visma (now Twoday), which has only strengthened over the years, allowing us to serve over 20 clients together. In addition, we expanded into the retail sector, bringing on significant clients like Holt Renfrew and Musgrave.2020Cloud Transformation and Efficiency Gains
Our journey to the cloud culminated in 2020 with the launch of our cloud app, which reduced onboarding times from months to hours for many clients, making CX Index more accessible and impactful than ever.2021Growing into the Genesys Ecosystem
In 2021, CX Index embarked on a product-led growth strategy, focusing on the Genesys AppFoundry ecosystem. This new direction allowed us to develop a streamlined, scalable solution aligned with Genesys customers’ needs and ambitions.2023Partnership-Driven Growth
In 2023, we shifted our go-to-market strategy to prioritize partnerships. We strengthened our focus on partner enablement, collaborating closely with partners to deliver CX Index’s solution to a broader audience.2024Harnessing Generative AI
Our latest innovation centers on the transformative potential of Generative AI. This powerful technology now enables CX Index customers to deliver world-class experiences at scale, bringing unprecedented efficiency and personalization to every interaction.2025Looking Ahead
The future of CX Index is brighter than ever. With a powerful, innovative product and an energized team, we’re thrilled to bring our solution to even more customers worldwide, empowering them to deliver experiences that resonate and build lasting loyalty. Thank you for joining us on this journey—together, we’re transforming customer experience for the better.