Company

Walking the walk

As firm believers in the efficacy of Customer Experience, we think it is right to put a very high emphasis on delivering a great customer experience to our customers so they can deliver for theirs.

Teamwork

Our teams thrive on the success of our customers, and we work closely with each other to deliver winning outcomes. Success for our customers means success for our team. 

Flexibility

We may not be the biggest Voice of the Customer Vendor on the market, but this means we can be more flexible with our customers. As an organisation, we also pride ourselves on being flexible with the needs of our team members.

Consciousness

CX Index is conscious of the environment in which we live. This is why we have been carbon neutral since 2019. We are also conscious of the importance of our customer’s data, and as such, we invest disproportionately highly in the domain of information security .

Competitively smart

We like to win deals, but we also like to retain customers and deliver the best possible outcomes for them. We only pitch for deals where we think we can win and where we know we can deliver.

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