Hosting & Security/Governance compatibility
Boosting CX with Robust Information Security
Ensuring data protection, compliance, and trust for a competitive edge
Information security is a feature of CX Index. It ensures data protection, regulation compliance, risk management, and enhanced customer trust. We also know that maintaining high standards with information security can also be a competitive advantage, opening doors to more business opportunities.
Data Security
& Trust
ISO 27001 provides robust security controls, protecting sensitive data and building client trust through adherence to international standards.
Compliance with Legal and Regulatory Requirements
Aligns with GDPR and industry-specific requirements, ensuring compliance and ease of operation in regulated fields.
Compliance with Laws and Regulations
Structured risk assessments and mitigation plans minimise disruptions from breaches and cyberattacks.
Overview
CX Index is heavily invested in your service and data, as well as your privacy and security. We use best practices and continually improve our infrastructure and services in line with industry best practices. We are an ISO 27001:2022-certified organisation.
Types of Data Shared and Stored on CX Index
CX Index captures customer feedback. The CX Index system can also be integrated with various CRM and helpdesk systems and may store metadata and conversations related to cases.
Data Export
Customers can obtain a raw export of all data stored in CX Index. This can be done manually from inside the tool via API or on request. This can be used to retrieve staff and feedback information.
Customer Service
An Agent's name, staff ID and or email address may be associated with feedback relating to the quality of the customer service interaction.
Interactions
Customers can choose if they want to upload or import data or not, and it is recommended not to store confidential information. Full control of data deletion, storage or retention are at the disposal of the customer.
Contact
CX Index uses email and inbox systems to communicate with staff for notifications depending on the selected notification settings. Surveys module can distribute customer surveys to clients customer using email.
Storage
Production data is classified and personally identifiable information (PII) or other potentially confidential information is encrypted and not available outside the production system.
Backups
Production data and infrastructure is regularly snapshotted in-order to ensure recovery from potential disaster. In addition each customers Database is backed up. Periodic testing is performed to ensure the backup and restore procedures are effective.
Access control
Uses a system of least privilege. Access control is granted on a need to know basis, and each specific request for access must be authorized and auditable. Customers can control role based access to the service to granular permissions they prefer, including the ability to configure rules related to security settings.
Encryption
CX Index encrypts all data in transit and transmits the data using HTTPS over TLSv1.2. Data at rest is classified, and protected information is encrypted using industry-standard encryption protocols.
