Natural Language Processing

Harness the Power of NLP
in CX Index to Elevate Your Customer Experience

Harness the Power of NLP
in CX Index to Elevate Your Customer Experience

With CX Index, harness the power of Natural Language Processing (NLP) to unlock deep insights from customer feedback, transforming the way human language is understood and analyzed.
Multilingual Analysis and Translation
CX Index translates and analyzes feedback in multiple languages, ensuring accurate sentiment understanding globally.
Voice and Speech
Analysis
Our LLMs understand context, deciphering indirect language to accurately capture customer intent.
Handling Unstructured
Data
LLMs process unstructured data—comments, social posts—extracting valuable insights from complex inputs.

Understanding Customer Sentiment

Using LLMs, we analyze feedback for complex emotions, extracting detailed insights on customer feelings.

Example: A feedback response like, "The product was okay, but the customer service was outstanding!" reveals mixed sentiment, highlighting a positive emotional response to the service experience.

Contextual Understanding of Feedback

Our LLMs understand context, deciphering indirect language to accurately capture customer intent.

Example: When a customer states, "I expected more from this company," our LLMs detect implicit dissatisfaction and categorize this feedback appropriately.

Topic Modeling and Categorization

LLMs identify key topics in feedback, spotting trends and issues without needing predefined categories.

Example: By analyzing thousands of feedback entries, our LLMs can group similar responses, such as concerns about "delivery times" or "product quality," providing actionable insights into areas needing improvement.