Act
For most people, the report is the programme.
Most of the people who decide what happens next will never log into CX Index. Your executives, your board, your clients. Exceptional reporting puts the customer's voice in front of them, in the format they already read. That is how customer experience work gets done.
Build trust one report at a time.
Clear, consistent reporting tells partners and customers you know exactly how their customers feel, and what you are doing about it.
Why it matters now
Great reporting gets things done.
Not everyone will log in.
And they should not have to. The people making the critical decisions want the answer on their desk.
Trust is built in the monthly pack.
For a BPO or a partner, a clear report is the evidence that keeps the contract.
Evidence gets budget.
When stakeholders see the customer's voice laid out properly, customer experience stops being an opinion.
Who it is for
The right report for every audience.
Four audiences, four very different needs, one source of truth.
Executives and the board
The few numbers that matter, the trend and the story behind them.
Clients and partners
Automated, branded reporting that builds transparency and trust.
Frontline teams
Real time performance and feedback, so strengths and gaps are visible the same day.
Analysts
Raw data into Power BI, Tableau or your warehouse, with stable schemas.
What you get
Reports that arrive where people already work.
Every format
PDF, Excel, PowerPoint and CSV, so the numbers land in the board pack as they are.
Scheduled delivery
Email, SFTP or Amazon S3 on the schedule you set, with no manual effort.
Templates, SQL or AI
Start from a template, write your own SQL, or ask AI to build the report for you.
Real time dashboards
Live views for the people who do log in, filtered to their role.
BI integration
Feed Power BI, Tableau and your data warehouse through exports and APIs.
One source of truth
Every report pulls from the same data, so every audience sees the same facts.
Real product screens. Click any screen to open it full size.
Explore the platform
See it with your own data
Make your next report the one that gets things done.
Half an hour, on your own journeys, in your own Genesys estate. We will show you exactly how this works for your programme.