Reporting & Insights

Take your feedback and turn it into actionable insights to improve your bottom line.

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CX Index’s reporting and insights capabilities allow
you to learn from and action customer data.

  • Improve business outcomes
  • Reduce customer churn
  • Innovate to enhance CX

Whatever information you integrate into CX Index can be rolled into how we report on the customer feedback you receive. Whether you choose to integrate data from your CRM, POS, ERP, and contact centre with CX Index, we can display all of this information in real-time on your configurable dashboards and in automated reports so you can better analyse customer experience in your business.

CX Index reporting capabilities are bolstered by our robust Natural Language Processing (NLP) engine, which brings your understanding of your customers to a new level of sophistication.

Our system ensures the right feedback gets to the right people at the right time.

Dashboards are designed to ensure employees only see the information that is most relevant to them, from the CEO to the contact centre agent.