In an increasingly crowded marketplace, technology companies must now step up to the plate and compete on experience. The emergence of Customer Success platforms to help technology companies deliver a better customer experience is a reflection of how technology companies also understand the importance of customer experience.
CX Index’s technology solutions empower companies to prioritize which capabilities matter most to keep stakeholders loyal, focus on what to invest in, build product and service experiences that maximize value.
Some of the leading people in technology understand the value and importance of feedback as a part of delivering a world-class customer experience:
"I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better"
"Your most unhappy customers are your greatest source of learning"
"The most important single thing is to focus obsessively on the customer. Our goal is to be earth’s most customer-centric company."
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