Airlines
Listen and Act
Use CX Index to listen to your passengers and take actions that ensure the experience you deliver continuously evolves and improves.
Ensure the right passenger data gets to the right team for the right airports and routes to uncover opportunities for improvement and increase efficiencies.
The actionable insights made available make it easy to understand what needs to be done to improve customer experience.
Engage
While you can use CX Index to listen to passengers across all social media platforms, you can also engage with them from CX Index through Twitter, Facebook, WhatsApp and Instagram using our social messaging tools
Hotels
Create lasting memories for your customers and keep them coming back for years to come. In your analysis of guest feedback, you can quickly identify pain points in their stays and alleviate them so no future guests will encounter the same problems.
In the hospitality industry, it is essential to empower employees to act on a moment’s notice to serve and satisfy customer needs and to make them feel like they are at home. They are at the core of a guest’s perception of their stay, and with CX Index every employee can have access to existing customer feedback so they can action potential issues before they arise.
