THE VOICE OF THE CUSTOMER SOLUTION TO
On the platform, you can capture feedback and utilise a host of tools designed to augment that feedback and help you deliver better customer experiences.
You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms.
Action feedback. Improve customer
experience. Deliver better outcomes.
CX Index customers have experienced:
Increase in Survey
Response Rate
Sophisticated integrations and automations make contacting your customers easier than ever
Increase in NPS
Improved customer loyalty and retention contributes directly to ROI
Reduction in Case
Management Alerts
Greater understanding of feedback means enhanced operational efficiency and better CX delivery
What Our Customers Say
“Implementing CX Index as our voice of the customer solution has meant real-time insights for real-time actions. We’ve been able to analyse both our highest and lowest rated interactions and find trends, leading us to make valuable changes to improve the customer experience.”
Michael Rogers, Director of Insights, ATB Financial
Case Study
“For SuperValu, CX Index has delivered better insights, more automated processes and streamlined distribution of data for all stakeholders that has delivered significant improvements in customer experience. We look forward to continuing on the journey as we strive to retain our position as industry leaders.”
Siobhan Hennessy, head of Customer Experience, Musgrave Retail Partners
Case Study
“Since we have integrated CX Index with ICC, it has been a really powerful combination that benefits our customers, but critically it benefits their customers.”
Tomi Korpeus, Senior Business Designer, Visma
Case Study
“The clever architecture of CX Index enables us to look at data in global, regional, countrywide and location-specific dashboards full of qualitative and quantitative analysis and insight. At the same time, the platform seamlessly integrates key operational and ROI data.
The innovative culture at CX Index is a good fit with ours, and we are continuously excited to see a consistent stream of new features and tools as we continue to build context and deliver action. This is a tool I would highly recommend.”
Michael Cunningham, Chief Commerical Officer, CarTrawler
The Analyst View
Recognised as a global leader with an honorary mention in the Gartner Magic Quadrant for Voice of the Customer Vendors 2020.
Proud winner of the Ovum On the Radar award for innovation in Customer Experience.
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power of the CX Index platform
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