Understand how your customers really feel about your brand with CX Index’s Natural Language Processing (NLP) engine.
You can identify ideas for innovation to drive change in your business.
All of this information is available on our intuitive dashboards and intelligent reporting. Pick and choose who sees what information and when so the right people can action feedback at any moment.
CX Index NLP engine can ingest text from any source, including survey responses, chat, IVR, and social media channels to analyse the sentiment behind what your customers are saying about your brand.
You can glean additional value from IVR interactions on the platform with our speech to text listening tools.
The machine learning functionality means that the system can attribute text into categories based such as complaints, opinions and questions.