CX Index™ is a Voice of the Customer Technology Platform
Capture feedback and integrate it with other valuable data sets to enhance Customer Experience and achieve winning business outcomes including:
The Analyst View
CX Index is a leader in VoC Technology
In the Gartner Voice of the Customer Vendor Guide November 2019, CX Index is listed in the cohort of 30 Vendors.
"Leading the way, based on their vision and technology"
Proud winner of the Ovum On the Radar award for innovation in Customer Experience
CX Index™ is a young, innovative company that has the potential to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can be integrated with a firm’s operational systems.
Jeremy Cox, Principal Analyst, Customer Engagement, Ovum
Strategies for Calculating the ROI of Your VoC Programme and How to Account for the Value in ItClick here to download our latest White Paper
Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.
The Soft Skills Essential to CX Success
For Customer Experience and Service success, soft skills are essential to building and strengthening rapport and relationships with customers. Not only are they important for connecting to customers, but soft skills have a direct impact on KPIs such as NPS, CSAT, CES and CLV. They are the attributes that will keep your customers coming back and keep your employees happy and engaged.
Essential Priorities for Improving Survey Design
Whether you are designing a survey for the first time or want to give your existing surveys a refresh, we’ve narrowed down the essential priorities of survey design to focus on. Consider these priorities if you want to maximise the quantity and quality of the customer feedback you receive.
How To Craft Survey Invitations for Higher Response Rates
The survey invitation will ultimately convince or entice your customers to give feedback, so it is just as important as the survey design itself. Consider these tips when crafting or redesigning your survey invitation to maximise your potential for higher response rates.
CX for Gen Z: How to Appeal to the Youngest Generation of Customers
Gen Z is the fastest-growing group of customers, employees and voters. Their expectations are incredibly high in many respects and they desire to make positive changes in the world. Here, we discuss Gen Z customer expectations and behaviours and how to tailor your CX strategy to appeal to them.
3 Ways to Encourage More Positive Customer Reviews
With 85% of customers saying that they trust an online review as much as a review from a friend, the power of a positive online review should not be underestimated. In this post, we discuss methods to encourage your existing customers to advocate for your brand online.
How To Recognise the Value of Contact Centre Agents in COVID-19
For many businesses, contact centre agents have been essential workers throughout the pandemic, and deserve recognition for their hard work. Here, we discuss how to show them extra appreciation and lessen the burden of their ever difficult jobs.
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