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    On the platform, you can capture feedback and utilise a host of tools designed to augment that feedback and help you deliver better customer experiences.

    You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms.


    Action feedback. Improve customer
    experience. Deliver better outcomes.

    CX Index customers have experienced:


    Increase in Survey
    Response Rate

    Sophisticated integrations and automations make contacting your customers easier than ever


    Increase in NPS

    Improved customer loyalty and retention contributes directly to ROI


    Reduction in Case
    Management Alerts

    Greater understanding of feedback means enhanced operational efficiency and better CX delivery

    What Our Customers Say


    “Implementing CX Index as our voice of the customer solution has meant real-time insights for real-time actions. We’ve been able to analyse both our highest and lowest rated interactions and find trends, leading us to make valuable changes to improve the customer experience.”

    Michael Rogers, Director of Insights, ATB Financial


    Case Study

    “For SuperValu, CX Index has delivered better insights, more automated processes and streamlined distribution of data for all stakeholders that has delivered significant improvements in customer experience. We look forward to continuing on the journey as we strive to retain our position as industry leaders.”

    Siobhan Hennessy, head of Customer Experience, Musgrave Retail Partners

    Case Study

    “Since we have integrated CX Index with ICC, it has been a really powerful combination that benefits our customers, but critically it benefits their customers.”

    Tomi Korpeus, Senior Business Designer, Visma

    Case Study

    “The clever architecture of CX Index enables us to look at data in global, regional, countrywide and location-specific dashboards full of qualitative and quantitative analysis and insight. At the same time, the platform seamlessly integrates key operational and ROI data.

    The innovative culture at CX Index is a good fit with ours, and we are continuously excited to see a consistent stream of new features and tools as we continue to build context and deliver action. This is a tool I would highly recommend.”

    Michael Cunningham, Chief Commerical Officer, CarTrawler

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    The Analyst View

    Recognised as a global leader with an honorary mention in the Gartner Magic Quadrant for Voice of the Customer Vendors 2020.

    See Report

    Proud winner of the Ovum On the Radar award for innovation in Customer Experience.

    Download Report

    Book a Demo

    Fill in the form below to book a Demo with our team of experts to learn how CX Index
    can improve customer experience in your business.

    Someone will be in touch as soon as possible to schedule a demo and show you the
    power of the CX Index platform

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