THE VOICE OF THE CUSTOMER SOLUTION TO
On the platform, you can capture feedback and utilise a host of tools designed to augment that feedback and help you deliver better customer experiences.
You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms.
Action feedback. Improve customer
experience. Deliver better outcomes.
CX Index customers have experienced:
Increase in Survey
Response Rate
Sophisticated integrations and automations make contacting your customers easier than ever
Increase in NPS
Improved customer loyalty and retention contributes directly to ROI
Reduction in Case
Management Alerts
Greater understanding of feedback means enhanced operational efficiency and better CX delivery
What Our Customers Say
“Implementing CX Index as our voice of the customer solution has meant real-time insights for real-time actions. We’ve been able to analyse both our highest and lowest rated interactions and find trends, leading us to make valuable changes to improve the customer experience.”
Michael Rogers, Director of Insights, ATB Financial
Case Study
“For SuperValu, CX Index has delivered better insights, more automated processes and streamlined distribution of data for all stakeholders that has delivered significant improvements in customer experience. We look forward to continuing on the journey as we strive to retain our position as industry leaders.”
Siobhan Hennessy, head of Customer Experience, Musgrave Retail Partners
Case Study
“Since we have integrated CX Index with ICC, it has been a really powerful combination that benefits our customers, but critically it benefits their customers.”
Tomi Korpeus, Senior Business Designer, Visma
Case Study
“The clever architecture of CX Index enables us to look at data in global, regional, countrywide and location-specific dashboards full of qualitative and quantitative analysis and insight. At the same time, the platform seamlessly integrates key operational and ROI data.
The innovative culture at CX Index is a good fit with ours, and we are continuously excited to see a consistent stream of new features and tools as we continue to build context and deliver action. This is a tool I would highly recommend.”
Michael Cunningham, Chief Commerical Officer, CarTrawler
The Analyst View
Recognised as a global leader with an honorary mention in the Gartner Magic Quadrant for Voice of the Customer Vendors 2020.
Proud winner of the Ovum On the Radar award for innovation in Customer Experience.
REVIEWS
CX Index is an innovative and customer oriented company. They are constantly developing their offering to make best out of XM. Easy to work with.
Head Of CX Management in the Services Industry
CX Index are transformational in our Organization becoming Customer First – and helping all of us find the voice of the Customer and articulate it in a meaningful way
Director Of Marketing in the Miscellaneous Industry
I have been hugely impressed with CXIndex. Their features and capabilities match or exceed what I was getting from the large global players. In particular – we use CSAT and NPS data as inputs to multiple business processes. Not only could they provide dashboards and raw data – they showed deep expertise in normalising KPI’s, in delivering reliable data streams to our ETL and in designing dashboards to deliver the insights. They are clear masters of CX – both the concept and the delivery. And they are flexible and responsive to our multiple requests.
Head Of Insights And Data Science in the Services Industry
Overall, data hierarchies, visibility of all agents of their responses hugely impactful. Social monitoring and dashboards outstanding. Something non product related, the relationship with the business, the hands on personal service. I feel like CX Index cares about our success.
Customer Experience Program Manager – SB in the Services Industry
The level of insights we have gained from working with CX Index is exceptional, we cannot underestimate the power of having an insights partner in helping you make non assumptive decisions.
Head Of Partnerships in the Retail Industry
There is great customer service and domain expertise in the team. In terms of the product, we got a lot of value from the sentiment analysis and Natural Language Processing which enabled us to make sense of large volumes of customer reviews. Review collected by and hosted on G2.com.
Simon W – Head of Partners
Packed full of functionality that is carefully designed to help improve customer experience. The native Genesys Integration works really well. Great customer service from the customer success team. Review collected by and hosted on G2.com.
Alexander B – Director of Marketing
A full-blown XM-tool beneficial to multitude of businesses. Holistic approach on XM-functionalities including surveys, social listening, social advocate, NLP, case management etc. Easy deployment and integrations to back-edn systems.
Tuukka H – Head of CX Management
Full service, full stack CX/CSAT/NPS solution from experts who are proud of their product and eager to help us get value from it.
Executive Sponsor in Computer Software
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