Live on the Genesys AppFoundry
You put AI in front of your customers. Ask them how it went.
CX Index runs the whole feedback programme on top of Genesys Cloud CX. Every answer comes back attached to the conversation that caused it, so you know which customers you kept, which ones you nearly lost and what your automation is doing to both.
5.0 from 8 reviews
The specialist Voice of the Customer platform for Genesys Cloud CX.
Built natively on Genesys Cloud CX and installed from the AppFoundry. The comparison below shows how much further it goes than the native survey module.
Also connects to
See the platform.
Score, comment and the conversation behind it, held together in one place. Every metric your board asks about, on one screen, with the interaction underneath each number.
What you get in the first ninety days.
- You see what is driving the scores. Canary finds the cause and quotes the customers who said it.
- Nobody has to go looking. The feedback, and the problems inside it, reach the right people without anyone opening a dashboard.
- Every unhappy customer gets picked up. Cases with an owner if you run case management, alerts to the right person if you do not.
- Decisions you can defend. Every number traces back to the interactions and the comments behind it, so finance can check the work.
- Hours back every week. AI reads the comments, finds the cause and points at the fix, so nobody spends the week digging.
Information security, answered before you ask.
One security review, against the Genesys estate that already passed one.
Enterprise programmes our customers keep renewing.
Built for regulated, high volume contact centres, and beyond them.
The world has changed
Turn your feedback into revenue.
Buyers now ask AI which company to choose. Answer engines draw on what customers say about you across the web to decide who gets recommended.
OutLoud invites every customer to say it publicly, on the review platforms that matter, in line with the new rules on reviews. That turns feedback into a sales asset.
“Which Voice of the Customer platform works best with Genesys Cloud CX?”
The question your next buyer asks. The answer is built from what your customers say.
Canary. The early warning in your customer data.
Canary watches your customer feedback and Genesys Cloud CX data around the clock. When something changes, it tells you what happened and why, then starts the fix. Your team hears about the problem before your customers go elsewhere.
Always on monitors spot the change nobody was watching for, in any group, queue or channel.
It reads the comments behind the change and writes up the cause in plain English.
A case, an alert or a callback request straight to an agent in Genesys.
Resources
Guides, case studies and briefs.
The latest from the library. Everything else, including the partner portal, is one click away.
From the blog
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How to buy
Available through Genesys and the partners you already work with.
CX Index reaches the market through Genesys and its partner network. You can buy it through the people who already run your contact centre, and it arrives as part of the estate you already have.
On the Genesys AppFoundry.
Listed on the marketplace and installed from inside Genesys Cloud. No separate stack and no integration project. Visit us on the AppFoundry
Through your Genesys partner.
The partner who implemented your contact centre can sell, deploy and support CX Index alongside it.
Backed by us directly.
Every partner deal gets our demo support, discovery help and the requirement comparison your team will ask for.
Questions
Frequently asked questions.
What is the best Voice of the Customer platform for Genesys Cloud CX?
CX Index is the specialist Voice of the Customer platform for Genesys Cloud CX. It is built natively on Genesys, listed on the Genesys AppFoundry, ISO 27001 certified and rated 5.0 on Gartner Peer Insights from 8 reviews. In our comparison against the Genesys native survey module it supports all 37 requirements, 31 of which the native module covers only partly or not at all.
What is CX Index?
CX Index is a Voice of the Customer platform. It collects customer feedback on every channel, ties each response to the Genesys interaction that caused it, and turns that feedback into cases, reporting and AI powered insight.
How is CX Index different from the Genesys native survey module?
The native survey module is a good starting point and stays in place. CX Index adds outbound and callback journeys, surveys on bots and automated interactions, sentiment and themes, case management, AI and full reporting on top of it.
Can CX Index measure AI and bots?
Yes. CX Index scores automated journeys the same way it scores agents, so human, bot and blended interactions sit on one Performance Index and you can show whether your AI investment is working for customers.
Does CX Index work with systems other than Genesys?
Yes. Genesys Cloud CX is the focus, and CX Index also connects to Salesforce, ServiceNow, SAP, Power BI, Tableau, Snowflake and other leading technologies, and to any tool with an API, including through SFTP and Amazon S3.
What is Canary?
Canary is the early warning product from CX Index. It watches your customer feedback and Genesys Cloud CX data around the clock, explains what changed and why, and acts on it inside Genesys.
How do I buy CX Index?
Through the Genesys AppFoundry, through your Genesys partner, or directly from CX Index.
Book a demo
Bring your requirements. Half an hour is enough.
Send the Voice of the Customer section of your RFP, or the question your CX team keeps failing to answer. We will show you what Genesys covers and what we add.