VoC

Architected for Genesys
in the Era of AI

Omnichannel feedback strategically orchestrated to elevate customer experiences and drive winning outcomes for your business.
Smart Onboarding
Get to value much faster-with less coordination overhead-through a portal shaped by years of VoC delivery.
Flexible Reporting
The definitive solution for intelligent dashboards and reporting-built for every scenario and stakeholder.
AI That Elevates CX
CX Index keeps your AI investment focused on delivering superior customer experience results.
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Trusted by leading brands

We understand how dedicated our customers are to enhancing customer experience and are proud to be their chosen solution for capturing valuable feedback.

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  • Feedback

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    Omnichannel Feedback Optimization

    Increase response rates by gathering customer feedback on the channel your customer is currently using.

  • AI

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    Voice of the Customer (VoC) in the AI Era

    In today’s fast-paced, AI-driven world, harnessing customer feedback has never been more important. At CX Index, we empower you to unlock the full potential of that feedback through our cutting-edge AI innovations.

  • Case Management

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    Elevate Your Voice of the Customer Program with CX Index Case Management

    At CX Index, we understand that collecting customer feedback is just the starting point. To truly elevate your customer experience, it’s crucial to transform that feedback into meaningful action.

  • Natural Language Processing

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    Harness the Power of NLP in CX Index to Transform and Elevate Your Customer Experience

    With CX Index, harness the power of Natural Language Processing (NLP) to unlock deep insights from customer feedback, transforming the way human language is understood and analyzed.

     

Our Promise

Comprehensive Understanding

CX Index enables you to capture authentic customer feedback across all channels, ensuring you understand your Customers’ feelings.

Enhanced Decision-Making

Combining feedback with metadata from Genesys allows you to make data-driven decisions that resonate with your customers and elevate their experiences.

Improved Outcomes

This holistic approach strengthens customer relationships and drives exceptional business results, increasing loyalty and growth.

"Native Genesys integration works really well"
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"Great customer service and domain expertise"
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"Full stack solution from experts who are eager to help"
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"Packed full of functionality to improve CX"
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Case Studies

Customer success stories

Discover how our clients achieve exceptional results with CX Index.

Retail

Learn how SuperValu adopted CX Index to achieve winning outcomes, including:
  • 33% increase in NPS
  • Quantifiable ROI
  • 10% reduction in customer turnover 

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Banking

Learn how ATB Financial adopted Genesys and integrated CX index to achieve winning outcomes, including:
  • 500% increase in survey response rates
  • 27% improvement in First Call Resolution
  • 28% reduction in customer effort

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Don’t take our word for it, check us out on:

According to Gartner:

“There are over 1,000 VoC vendors globally, but 30 lead the way based on their vision and technology”.

CX Index is in this cohort of 30!

5.0

"Intuitive and easy to use"

Company size: <50M USD
Travel and Hospitality Industry

5.0

"Perfect full-blown, automated XM-tool"

Company Size: 1B - 3B USD
IT Services Industry

5.0

"Identify holistic, impactful growth opportunities in your business"

Company Size: 30B + USD
Industry: IT Services

5.0

"Stop making assumptions and start making decisions!"

Company Size: 250 - 500M USD
Industry: Retail

Why Choose CX Index
with Genesys

Best-in-Class VoC Capabilities

CX Index’s comprehensive VoC solution integrates directly with Genesys, allowing customers to unlock critical insights and make data-informed decisions that enhance customer satisfaction and loyalty.

Strategic Alignment

Together, CX Index and Genesys enable businesses to deliver experiences that exceed expectations, ensuring every interaction is an opportunity to build and retain customer trust.

Maximize ROI
on Genesys

By pairing Genesys’s world-class CCaaS capabilities with CX Index’s VoC insights, organizations can maximize the return on their Genesys investment, ensuring every interaction brings measurable value.

Proven
Results

Over the years, CX Index and Genesys have helped countless mutual customers achieve transformative CX improvements, solidifying our position as the trusted choice for VoC within the Genesys ecosystem.

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