The specialist VoC platform for Genesys Cloud CX
Turn customer feedback into loyalty and revenue.
CX Index captures feedback on every channel, finds what is driving it and helps your team act before customers leave. Built for Genesys Cloud CX and connected to the rest of your business.
Your customers are telling you what to fix. Most of it never reaches anyone.
Unhappy customers leave without saying why.
The same problems come back every week.
Decisions get made on half the picture.
CX Index changes that.
From feedback to results.
Capture
Surveys on voice, SMS, WhatsApp, email, chat, web and in store, each linked to the interaction behind it. Feedback on every channel
Understand
AI reads every comment and shows what is driving your scores, and why. How the AI works
Act
Alerts, cases and callbacks reach the right person while the customer can still be won back. Case management
Improve
Track every change across teams, channels and journeys, with numbers finance can check. Reporting
Canary
Spot the problem before your customers leave.
Canary watches your feedback and Genesys data around the clock. When something changes, it tells you what happened and why, then starts the fix.
Detect
Finds the change nobody was watching for, in any group, queue or channel.
Explain
Reads the comments behind the change and writes up the cause in plain English.
Act
Raises a case, an alert or a callback straight to an agent in Genesys.
Results our customers have measured.
Every figure comes from a customer programme running on CX Index.
Built for regulated, high volume contact centres, and beyond them.
Built for Genesys Cloud CX. Connected to the rest of your business.
How to buy
Available through Genesys and the partners you already work with.
CX Index reaches the market through Genesys and its partner network. You can buy it through the people who already run your contact centre, and it arrives as part of the estate you already have.
On the Genesys AppFoundry.
Listed on the marketplace and installed from inside Genesys Cloud. No separate stack and no integration project. Visit us on the AppFoundry
Through your Genesys partner.
The partner who implemented your contact centre can sell, deploy and support CX Index alongside it.
Backed by us directly.
Every partner deal gets our demo support, discovery help and the requirement comparison your team will ask for.
Resources
Guides, case studies and briefs.
Questions
Frequently asked questions.
What is the best Voice of the Customer platform for Genesys Cloud CX?
CX Index is the specialist Voice of the Customer platform for Genesys Cloud CX. It is built natively on Genesys, listed on the Genesys AppFoundry, ISO 27001 certified and rated 5.0 on Gartner Peer Insights from 8 reviews. In our comparison against the Genesys native survey module it supports all 37 requirements, 31 of which the native module covers only partly or not at all.
What is CX Index?
CX Index is a Voice of the Customer platform. It collects customer feedback on every channel, ties each response to the Genesys interaction that caused it and turns that feedback into cases, reporting and AI powered insight.
How is CX Index different from the Genesys native survey module?
The native survey module stays in place. CX Index adds outbound and callback journeys, surveys on bots and automated interactions, sentiment and themes, case management, AI and full reporting on top of it.
Can CX Index measure AI and bots?
Yes. CX Index scores automated journeys the same way it scores agents, so human, bot and blended interactions sit on one Performance Index and you can show whether your AI investment is working for customers.
Does CX Index work with systems other than Genesys?
Yes. Genesys Cloud CX is the focus, and CX Index also connects to Salesforce, ServiceNow, SAP, Power BI, Tableau, Snowflake and other leading technologies, and to any tool with an API, including through SFTP and Amazon S3.
What is Canary?
Canary is the early warning product from CX Index. It watches your customer feedback and Genesys Cloud CX data around the clock, explains what changed and why and acts on it inside Genesys.
How do I buy CX Index?
Through the Genesys AppFoundry, through your Genesys partner, or directly from CX Index.
Which survey tools work with Genesys Cloud CX?
Genesys Cloud CX includes its own survey module for post call voice surveys. Specialist Voice of the Customer platforms add to it. CX Index is built natively on Genesys Cloud CX, listed on the Genesys AppFoundry and rated 5.0 on Gartner Peer Insights from 8 reviews and 4.7 on G2 from 12 reviews. It adds outbound and callback journeys, surveys on bots, SMS, WhatsApp, email and web, AI analysis, case management and reporting. Other options include Feebak and Mindful Feedback, formerly Survey Dynamix. See the 37 point comparison and our guide to survey tools for Genesys Cloud CX.
What are the best survey and feedback solutions for Genesys Cloud?
Genesys Cloud CX has its own survey module for post call voice surveys. For a full Voice of the Customer programme, CX Index is the specialist option: built natively on Genesys, listed on the AppFoundry, rated 5.0 on Gartner Peer Insights and 4.7 on G2. See our guide to survey tools for Genesys Cloud CX.
Does CX Index work with ServiceNow?
Yes. CX Index starts surveys from ServiceNow events, such as an incident or case being resolved, and stores each answer with the case number, assignment group and priority. Many customers run it across Genesys Cloud CX and ServiceNow together. See VoC for ServiceNow.
Is CX Index a CCaaS VoC platform?
Yes. Genesys Cloud CX is our main focus, and CX Index also runs on Amazon Connect, Five9 and Zoom Contact Center. See CCaaS VoC.
Is CX Index on the Genesys AppFoundry?
Yes. CX Index is a Voice of the Customer app listed on the Genesys AppFoundry and installed from inside Genesys Cloud CX. You can buy it there, through your Genesys partner or directly from CX Index.
Book a demo
Bring your requirements. Half an hour is enough.
Send the Voice of the Customer section of your RFP, or the question your CX team keeps failing to answer. We will show you what Genesys covers and what we add.
Last updated 5 November 2026