CX Index X part logo

Technology to enhance Customer eXperience

CX Insight

CX Interpretation

CX Integration

CX Innovation

CX Intelligence

CX Influencers

CX Index

CX Index™ is a Voice of the Customer Technology Platform

  • Increased Customer
    Loyalty
  • Increased Customer
    Advocacy
  • Reduced Customer
    Effort

The Analyst View

CX Index is a leader in VoC Technology

CX Index is a leader in VoC Technology

In the Gartner Voice of the Customer Vendor Guide November 2019, CX Index is listed in the cohort of 30 Vendors.

"Leading the way, based on their vision and technology"
Proud winner of the Ovum On the Radar award for innovation in Customer Experience

Proud winner of the Ovum On the Radar award for innovation in Customer Experience

CX Index™ is a young, innovative company that has the potential to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can be integrated with a firm’s operational systems.

Jeremy Cox, Principal Analyst, Customer Engagement, Ovum

Case Studies

ATB Financial
ATB Financial

Learn how CX Index integrated with Genesys to increase customer satisfaction, significantly reduce customer effort, and improve the first call resolution rate for ATB Financial, a leading Canadian retail bank.

SuperValu
SuperValu

Learn how Supervalu has improved Customer Experience in over two hundred stores while delivering winning outcomes to the bottom line as proven through calculated ROI since implementing CX Index.

Luona
Luona

Learn how Visma’s Provad and CX Index combined to deliver powerful outcomes for Finland’s Luona which provides social health and counselling services for 2.2 million people.

Resources

Strategies for Calculating the ROI of Your VoC Programme and How to Account for the Value in It
Click here to download our latest White Paper

Testimonials

To measure experience we must monitor each part of the customer journey, not least, the direct relationship our customer has with each of our 3 brands. Because of the specific nature of our business model, we must also track the experience our customer has with over 1,200 suppliers in 30,000 locations worldwide in a range of languages. We now provide reporting to our partner suppliers across all of these locations and they love the insight.

The clever architecture of CX Index™ enables us to look at data in global, regional, countrywide and location specific dashboards full of qualitative and quantitative analysis and insight. At the same time, the platform seamlessly integrates key operational and ROI data.

The innovative culture at CX Index™ is a good fit with ours, and we are continuously excited to see a consistent stream of new features and tools as we continue to build context and deliver action. This is a tool I would highly recommend.

Michael Cunningham, Chief Commercial Officer CarTrawler

CX Index™ is a young, innovative company that has the potential to disrupt the traditional benchmarking industry by delivering real-time, closed-loop, comparative performance metrics that can be integrated with a firm’s operational systems.

Jeremy Cox, Principal Analyst, Customer Engagement, Ovum

Implementing CX Index as our voice of the customer solution has meant real-time insights for real-time actions. We've been able to analyse both our highest and lowest rated interactions and find trends, leading us to make valuable changes to improve the customer experience

Michael Rogers, Director of Insights, ATB financial

For SuperValu, CX Index has delivered, better Insights, more automated processes and streamlined distribution of data for all stakeholders that has delivered significant improvements in Customer Experience. We look forward to continuing on the journey as we strive to retain our position as industry leaders.

Siobhan Hennessey, Head of Customer Experience, Musgrave retail partners

CX Index has had a transformative effect on our ability to monitor and manage customer experience across the organisation, the impact has been very positive

Richard Spence, COO, Your Smile Direct

Since we have integrated CX Index with ICC, it has been a really powerful combination that benefits our customers, but critically it benefits their customers

Tomi Korpeus, Senior Business Designer, Provad

Insights

Check out our most recent CX Index Insights about Contact Centres, Integrations and Customer Experience. Here you can learn about the key to CX success for any organisation.

How a Gamification Strategy Can Improve CX in the Contact Centre
How a Gamification Strategy Can Improve CX in the Contact Centre

Games aren’t just for kids, so applying gamification principles to your CX strategy in your contact centre can be a really enjoyable way to increase engagement and satisfaction for your agents.

The How-To Guide for Customer Journey Maps
The How-To Guide for Customer Journey Maps

Understanding the customer journey is essential to improving CX. In this guide, you can learn the ins and out of the customer journey and how to effectively map it.

Why You Don’t Need to Be a Luxury Brand to Offer a Luxury Experience
Why You Don’t Need to Be a Luxury Brand to Offer a Luxury Experience

In this post, we explore a number of practices employed by luxury brands to deliver winning customer experiences and how you can apply them to your business.

What Great CX Looks Like in the Subscription Economy
What Great CX Looks Like in the Subscription Economy

This post explores how CX differs for subscription-based businesses and the keys to excellent service in the subscription economy.

5 Actionable Statistics to Help You Evolve CX in 2021
5 Actionable Statistics to Help You Evolve CX in 2021

These five statistics show opportunities for CX growth and progression in 2021 that any business could take on. Take the time to examine them to see how you can take inspiration from them this year.

Strengthen CX by Introducing Sentiment Analysis to These 3 Channels
Strengthen CX by Introducing Sentiment Analysis to These 3 Channels

While qualitative information from metrics such as NPS, CES, and CSAT is beneficial for understanding how your business is performing, sentiment analysis allows you to go deeper to have a more robust view of the customer experience. You need sentiment analysis tools so that you can gain insights from every comment at a macro level. It makes it easy and straightforward to digest a large amount of data from multiple sources without much workforce or effort.

The Soft Skills Essential to CX Success
The Soft Skills Essential to CX Success

For Customer Experience and Service success, soft skills are essential to building and strengthening rapport and relationships with customers. Not only are they important for connecting to customers, but soft skills have a direct impact on KPIs such as NPS, CSAT, CES and CLV. They are the attributes that will keep your customers coming back and keep your employees happy and engaged.

Essential Priorities for Improving Survey Design
Essential Priorities for Improving Survey Design

Whether you are designing a survey for the first time or want to give your existing surveys a refresh, we’ve narrowed down the essential priorities of survey design to focus on. Consider these priorities if you want to maximise the quantity and quality of the customer feedback you receive.

4 Behaviours of Loyal Customers
4 Behaviours of Loyal Customers

Having satisfied customers is excellent, but having loyal customers is even better, as they continue to return to your business and have higher lifetime values. In this post, we have outlined four common behaviours of loyal customers.

How To Craft Survey Invitations for Higher Response Rates
How To Craft Survey Invitations for Higher Response Rates

The survey invitation will ultimately convince or entice your customers to give feedback, so it is just as important as the survey design itself. Consider these tips when crafting or redesigning your survey invitation to maximise your potential for higher response rates.

We’d love to talk with you…

If you would like any further information on CX Index™ please contact us now!

Contact Form
Name field is required.
Correct Email address is required.
Message field is required.
Acceptance of data processing is required.
Invalid reCAPTCHA field
Trwa ładowanie