Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

The Pros and Cons of the Most Popular Survey Channels

In this blog, we will explore the pros and cons of surveying customers via SMS, Email and IVR and discuss some quick tips that can help you boost survey...

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Key Ingredients for CX Success

If you want to nail the customer experience, add these 5 key ingredients to your CX shopping...

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Survey Fatigue 101 – What Is It and How to Avoid it

In this blog, we will explain the phenomenon of Survey Fatigue and how you can avoid this to ensure higher response rates and happier...

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Improving Customer Experience with Sentiment Analysis

Sentiment Analysis, when done right, will help you to identify both your greatest strengths and weaknesses. Your customers are constantly talking to you - make...

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Top CX Challenges & How To Overcome Them

Implementing a successful CX strategy can often pose a number of challenges for brands which prevents them from becoming leaders in their industry. In this...

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How to Improve In Store Customer Experiences

Despite the increase in online shopping in recent years, due to both the rise in social media and the COVID-19 pandemic, a large number of customers still...

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