Blog

Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.

Survey Fatigue 101 – What Is It and How to Avoid it

In this blog, we will explain the phenomenon of Survey Fatigue and how you can avoid this to ensure higher response rates and happier...

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Top CX Challenges & How To Overcome Them

Implementing a successful CX strategy can often pose a number of challenges for brands which prevents them from becoming leaders in their industry. In this...

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Improving Customer Experience with Sentiment Analysis

Sentiment Analysis, when done right, will help you to identify both your greatest strengths and weaknesses. Your customers are constantly talking to you - make...

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How to Improve In Store Customer Experiences

Despite the increase in online shopping in recent years, due to both the rise in social media and the COVID-19 pandemic, a large number of customers still...

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20 Statistics to Understand the Rise and Value of CX

In this blog, we look at 10 statistics that demonstrate the growth and prioritisation of CX for businesses in the past year and 10 reasons why investing in CX...

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Emotional Intelligence – The Key Ingredient to Great Customer Experience

Simply interacting with customers on a transactional basis is not enough if you wish to stand out from the crowd. If you really want to ‘wow’ your...

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