CX Index

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Case studies, guides and briefs.

Everything we publish, in one place. Download what you need, share it with your team, and if you are a partner, the full sales kit is in the partner portal.

Case studyAhold Delhaize USA

Five supermarket banners, nine of ten months of CX gains, delivered with Genesys and Waterfield Technologies.

Download PDF4 pages
Case studyATB Financial

A Genesys Cloud migration, 500 per cent more survey responses and a million IVR responses captured.

Download PDF4 pages
GuideThe most complete VoC for Genesys Cloud CX

The platform in twelve sections, from multi channel collection to security and scale.

Download PDF6 pages
GuideDesigning a VoC programme

Metric selection, survey design, channel practice and the pitfalls to avoid.

Download PDF6 pages
GuideCore use cases

Fourteen ways organisations use CX Index alongside Genesys Cloud.

Download PDF6 pages
GuideAI can guess. Customers can tell you.

Why Voice of the Customer matters more than ever in the era of AI.

Download PDF2 pages
GuideFrom SEO to AEO

How answer engines choose which brands to recommend, and why reviews now matter.

Download PDF2 pages
GuideWhy CX Index wins in an AI world

A BPO perspective on proving experience quality while automation reshapes delivery.

Download PDF5 pages
Sector briefBanking

Enterprise Voice of the Customer built for trust, scale and regulation.

Download PDF4 pages
Sector briefRetail

Feedback tied to stores, regions and journeys in an omnichannel world.

Download PDF3 pages
IntegrationCX Index and Salesforce

Voice of the Customer inside the world's leading CRM, API first.

Download PDF2 pages
IntegrationCX Index and ServiceNow

Turning operational workflows into experience driven outcomes.

Download PDF2 pages

Comparing CX Index with the Genesys native survey? See the 37 requirement comparison.

For partners

The full sales kit lives in the partner portal.

Playbook, battlecards, decks, API documentation and the onboarding portal, for Genesys partners, system integrators and resellers working a live deal.

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Partner only

  • Partner sales playbook
  • Competitive battlecards
  • Partner and customer decks
  • API and technical documentation
  • Onboarding portal