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How to · Genesys Cloud CX
How to get Genesys Cloud survey results into Salesforce.
Write the key survey values to interaction attributes and map them to custom fields on the Salesforce activity. They sync across with the interaction. It works well for scores. Full responses and long comments need an integration.
With CX Index.
CX Index connects to Salesforce directly, so survey responses and comments can reach Salesforce without building middleware.
In Genesys Cloud
The native way, step by step.
Step 1
Create custom fields on the Salesforce activity for the survey values you need.
Step 2
In the survey flow, write those values to interaction attributes.
Step 3
Map the attributes to the Salesforce fields so they sync with the interaction.
Step 4
Test with a completed survey and check the record in Salesforce.
Worth knowing
Before you build it.
Scores only
Attributes suit a score or two. Multi question surveys and long comments get awkward quickly.
Unanswered surveys
Decide what the Salesforce record shows when the customer never answers.
Timing
Web survey answers can arrive days later, after the interaction has synced.
Sources
Where the steps come from.
Genesys Cloud changes often. Check the current Genesys documentation before you build, and tell us if anything here is out of date.
More Genesys Cloud survey guides
Keep reading
Written by David Heneghan, co-founder of CX Index. Last reviewed 21 October 2026.
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Questions
Frequently asked questions.
Can Genesys Cloud send survey results to Salesforce?
Yes, for key values, through interaction attributes mapped to Salesforce activity fields. Full responses need an integration.
Does CX Index integrate with Salesforce?
Yes. CX Index connects to Salesforce, ServiceNow, SAP and other leading technologies.