The Pros and Cons of the Most Popular Survey Channels
In this blog, we will explore the pros and cons of surveying customers via SMS, Email and IVR and discuss some quick tips that can help you boost survey...
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Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Key Ingredients for CX Success
If you want to nail the customer experience, add these 5 key ingredients to your CX shopping...
Read MoreSurvey Fatigue 101 – What Is It and How to Avoid it
In this blog, we will explain the phenomenon of Survey Fatigue and how you can avoid this to ensure higher response rates and happier...
Read MoreImproving Customer Experience with Sentiment Analysis
Sentiment Analysis, when done right, will help you to identify both your greatest strengths and weaknesses. Your customers are constantly talking to you - make...
Read MoreEmotional Intelligence – The Key Ingredient to Great Customer Experience
Simply interacting with customers on a transactional basis is not enough if you wish to stand out from the crowd. If you really want to ‘wow’ your...
Read MoreTop CX Challenges & How To Overcome Them
Implementing a successful CX strategy can often pose a number of challenges for brands which prevents them from becoming leaders in their industry. In this...
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