Tips for Surveying Employees (How-To Guide)
Employee experience is just as important as customer experience. Not only can poor employee experiences have a negative impact on your business’ reputation,...
Read MoreBlog
Learn about all things customer experience from our team of experts. From the latest CX trends to tips and advice to improve your voice of the customer programme and performance.
Bridging the CX Perception Gap
Most businesses believe that they are “customer-centric.” Most customers disagree. This is the “CX Perception Gap” or the “Delivery Gap” –...
Read More10 Quotes to Inspire Better CX
Sometimes customer experience can fall by the wayside, so it can benefit us all to be reminded of why it matters in the first place. Below, we’ve broken down...
Read More4 Easily Avoidable VoC Survey Design Flaws
A successful customer experience survey should prioritise the quality of responses as well as quantity. Customer experience must extend to the survey being...
Read MoreCase Study: CX Index and ATB Financial
In 2018, CX Index was chosen by ATB Financial as their Voice of the Customer (VoC) provider, tasked with helping them as they embarked on a new journey with...
Read More
2012-2024 Feedback Analytics Limited T/a CX Index™. All Rights Reserved. Registered In Ireland With Company Number 499955.